Returns Policy

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returns & exchanges

We want you to be entirely happy with your purchase from tarte. Unfortunately we don’t accept returns or exchanges on orders made outside of the US & PR. If you are not satisfied with your purchase, please contact our customer service team here for more information or with any questions about your order.

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returns & exchanges

We want you to be entirely happy with your purchase from tarte. If you need to return your order, just follow these easy steps to send back items within 30 days* from the ship date!

To begin your FREE return or exchange, all you need is:

your order number
the email address used to place the order

what’s next?

After you click continue above, you will select ‘Begin A Return Or Exchange’
Choose the products that you are returning/exchanging.
Please select a return/exchange reason and add a brief comment for our team to review!

NOTE: At this time we are only able to exchange for the same product in different shades.

then what?

After filling out the return form, you will select ‘Submit Return or Exchange” and will be asked to ‘Print Return Documents’.
Print and affix the prepaid FedEx return label to the outside of the return package.
Include the return summary inside the package along with all products being sent back.

NOTE: If you have any trouble accessing the label please contact our Customer Service team at (+1) 646-971-2676, Monday through Friday, 9:00 AM to 9:00 PM EST & Saturday & Sunday 9:00 AM to 5:00 PM EST or contact us.

almost done!

Make note of your tracking number for your records!
Your return should take 3-7 business days to arrive at our facility.
Upon receipt, your return will be processed within 7 business days and depending on your payment method it can take 7-10 business days to post back to your original form of payment.
If you chose an exchange, it will be shipped out within 7 days of receipt, and you will receive an additional email with your new shipping confirmation.

*We only accept returns for gently used items purchased through www.tarte.com. If you purchased a tarte item from a retail partner, please contact that retailer directly. Items marked as final sale are unable to be returned. All customized products are final sale and may not be returned. Please note that tarte is not responsible for returns that are lost in transit. If you purchased a product online and it is damaged during shipping, please contact our Customer Service Team within 14 days of receiving your purchase.

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