returns & exchanges FAQs

We’re unable to accept returns for orders shipped outside the U.S. or Puerto Rico. If your international order was damaged or incorrect, contact squad@tarte.com— we’re happy to help.

If you’re shopping with us from the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your order. This is sometimes called the “cooling-off period,” and it’s here to make sure you feel confident when shopping online.

To cancel your order, please fill out the EU/UK Right of Withdrawal Form (linked here) 14 days of delivery and include your order number.

How returns work for EU & UK cancellations

If you choose to withdraw from your purchase:

• We’ll refund the full price you paid for the item(s)
• We’ll refund standard shipping costs (if any)
• You’ll be responsible for arranging and paying for your own return shipping
• Please return the item(s) to the address we provide

Refunds will be issued to your original payment method within 14 days of receiving your cancellation request or once we receive your returned goods (whichever comes first!).

A quick note about beauty products 

We love giving you makeup + skincare you can feel great about! Because of health and hygiene regulations, we’re unable to accept returns of any beauty products that have been opened, swatched, used, or unsealed after delivery. Returned items must be in their original, unopened, unused condition.

This doesn’t affect your statutory rights — it just keeps everyone safe and sparkly.

We’re so sorry about that! Visit our returns & exchanges portal and select “product was damaged” or “received the wrong item” as the reason for your return. We’ll take it from there.

See our full Returns FAQ here.