returns & exchanges FAQs

We’re unable to accept returns for orders shipped outside the U.S. or Puerto Rico. If your international order was damaged or incorrect, contact squad@tarte.com— we’re happy to help.

If you’re shopping with us from the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your order. This is sometimes called the “cooling-off period,” and it’s here to make sure you feel confident when shopping online.

To cancel your order, simply reach out to our Customer Service team at squad@tarte.com within 14 days of delivery and include your order number.

How returns work for EU & UK cancellations

If you choose to withdraw from your purchase:

• We’ll refund the full price you paid for the item(s)
• We’ll refund standard shipping costs (if any)
• You’ll be responsible for arranging and paying for your own return shipping
• Please return the item(s) to the address we provide

Refunds will be issued to your original payment method within 14 days of receiving your cancellation request or once we receive your returned goods (whichever comes first!).

A quick note about beauty products 

We love giving you makeup + skincare you can feel great about! Because of health and hygiene regulations, we’re unable to accept returns of any beauty products that have been opened, swatched, used, or unsealed after delivery. Returned items must be in their original, unopened, unused condition.

This doesn’t affect your statutory rights — it just keeps everyone safe and sparkly.

EU/UK Model Withdrawal Form (Optional)

(Use this form only if you want to withdraw from your purchase.)

To: Tarte, Inc.
Email: squad@tarte.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

• Order number:
• Product(s):
• Name:
• Address:
• Email:
• Date order received:
• Date withdrawal submitted:
• Return shipping label carrier name:
• Return shipping label tracking #:

We’re so sorry about that! Visit our returns & exchanges portal and select “product was damaged” or “received the wrong item” as the reason for your return. We’ll take it from there.

See our full Returns FAQ here.