frequently asked questions
For orders to the US, Standard orders can be placed until 10:00AM EST on 12/16 to assure delivery for 12/25. For international orders, see our Holiday Shipping Deadlines page for full details.
For orders to the US, 2nd Day Air orders can be placed before 10:00AM EST on 12/17 to assure delivery before 12/25. For international orders, see our Holiday Shipping Deadlines page for full details.
For orders to the US, Priority Overnight orders can be placed before 10:00AM EST on 12/18 to assure delivery before 12/25.For international orders, see our Holiday Shipping Deadlines page for full details.
Our priority during our Cyber Week/ Cyber Monday event is to get your order shipped to you as soon as possible! Due to the high volume of orders, this may take us a bit longer than normal. A shipment confirmation is typically emailed 5-7 business days after your order was placed depending on the country it is shipping to. The shipment confirmation will include your tracking number, so you can easily check in on your package. For US Orders, please allow 7-10 business days from the time you receive your shipping confirmation. For International, refer to the shipping time frames chart https://tartecosmetics.com/en_US/customer-service/contact-us/international-faq.html .
For international orders, tarte cosmetics ships worldwide and standard shipping is free with purchases that meet the country/region-specific order value minimum. See our international faqs for more details.
Expedited shipping options are available for an additional fee depending on your location! These options & prices are listed at check out. Please note: FedEx Overnight & 2 Day shipping refers to the time after the package has left the warehouse which may take 1-2 business days.
In order to get your products to you as soon as possible, your order begins processing immediately after it's placed. Once an order is placed, we’re unable to cancel or make any changes.
To avoid shipping address issues in the future, we recommend updating your address details in your tarteperks Loyalty account. You may also need to confirm that you have the correct saved addresses in third party payment accounts where available. Please see our international faqs for more details on accepted payment methods.
Once you place your order, please allow 1-2 business days for warehouse processing for all shipping methods. Processing time may be extended during high volume periods.
International orders will be shipped via standard or express ship methods, based on what you select at checkout. See below for an overview of shipping options. Please note that shipping carriers will vary by locale and ship method selected.Standard (Duties and Taxes Paid)Final order costs will be shown in checkout. No taxes, duties or brokerage fees will be paid on delivery. If you meet your country/region specific free shipping minimum, this will be your shipping option.Express (Duties and Taxes Paid)This is our expedited shipping option. Final order costs will be shown in checkout, and no taxes, duties or brokerage fees will be paid on delivery.Standard (Duties and Taxes Unpaid)This shipping service is available in Azerbaijan, Russia, Kazakhstan and Ukraine. Duties, taxes and brokerage fees are not paid at checkout; instead, these applicable fees are due and payable by you upon delivery in your country/region.
Some products & ingredients have shipping restrictions outlined by the U.S. Department of Transportation. These products are not available for air-transport & can only be shipped ground.
See shipping times on our international faqs page. Please allow 1-2 business days for warehouse processing for all shipping methods.
tarte.com ships to US P.O. Boxes for Standard Shipping only. If FedEx Expedited Shipping is selected on the checkout page, the order must include a street address, or it will be cancelled before it is shipped from the warehouse. The customer will not be charged for the cancelled order.
Yes, tarte does ship to APO boxes and military addresses. Due to military handling time, delivery to some destinations may take up to 30 or more days.
Tarte does not ship to freight forwarding companies or export agents. For more information regarding our terms & conditions, click here.
Sometimes tracking information can take 24 to 48 hours to update after your order ships. Also, it may take 1-2 days to update between package scans as your order moves between carrier locations. No worries! Your order is likely still en route to you! You can always check your order status in your order history.
Sometimes packages are marked as delivered before they actually arrive! Your package will likely be delivered shortly after it's been marked as delivered. Be sure to check with your neighbors and post office for more information. However, if you still haven't received your package after 3-5 business days, please feel free to email us.
In order to get your products to you as soon as possible, your order begins processing immediately after it's placed. Once an order is placed, we’re unable to cancel or make any changes.
Simply log in to your tarte.com account and select “Order History” in the “My Account” page to view your order and tracking details. If you don't have a tarte.com account, no problem! You can track your order here.
Sometimes we're unable to process orders due to item availability. We also reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order.
For more information regarding shipping times by country/region, see our international faqs. Please allow 1-2 business days for processing for all shipping methods. You can track your order here.
Sometimes tracking information can take 24 to 48 hours to update after your order ships. Also, it may take 1-2 days to update between package scans as your order moves between carrier locations. No worries! Your order is likely still en route to you! You can always check your order status in my order history.
Sometimes packages are marked as delivered before they actually arrive! In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us!
Please email us with your order number and the name of the missing product. We will be happy to help you!
Please email us with your order number, the name of the incorrect product and what you received instead. We will be happy to help you!
Quality assurance is very important to us, so we definitely want to look into why this happened. Please email us with your order number, the name of the damaged product and a photo of the damage. We will be happy to help you!
To find your shade, check the product page for our shade finder quiz or click the TRY ON button to virtually try on* our shade range & even get instantly matched across almost all of our complexion products.
tarte cosmetics is a cruelty-free cosmetics line & has been since 2000! tarte makeup & skincare is never tested on animals. We are also an approved PETA participant.
All tarte products are formulated without gluten, as well as formulated without parabens, mineral oil, phthalates, sodium lauryl sulfate, & triclosan, just to name a few. tarte cannot guarantee that any ingredients or products were produced in an allergen free environment.
Many of our products are vegan - just search for the vegan logo on the product image! Or shop the full list of our vegan makeup & skincare here. tarte cannot guarantee that any ingredients or products were produced in an allergen free environment.
All ingredients and finished formulas tarte uses are tested & based on US FDA requirements before being imported to the US. We only work with highly reputable laboratories & factories that meet the strictest GMP standards, which is an international grading scale for cleanliness & the environment for workers that abide by a strict code of standards. We also test each product ourselves to match our quality standards. Additionally, we are an approved PETA participant; they have audited our non-animal testing procedures.
While tarte cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in the 'ingredients' section of every tarte product page.
Our formulas & products are very important to us, so we work with respected manufacturers in the US, Europe & other countries/regions abroad who have strong expertise in beauty. All ingredients & finished formulas tarte uses are tested & based on US FDA requirements before being imported or sold in the US. The highly reputable laboratories & factories meet the strictest GMP standards, which is an international grading scale for cleanliness &the environment for workers that abide by a strict code of standards.
All tarte products contain a symbol on the box that notes how long you can use it once opened. Look for the open jar symbol with a number – this number indicates how many months the product should be used after opening.
We can assure that any product purchased from tarte.com or any of our authorized retailers is a genuine tarte product! One of tarte's missions is to protect our brand & our customers. If you see a product online or in-store that you suspect is a counterfeit, knockoff or replica please send all information to [email protected]. If possible, please include images of the referenced product & the location where you found it.
For our tartelettes, we offer a free sample with every purchase. You may choose your free sample at check out! Please note that while we make our best effort to deliver you the sample you chose, samples can change at any time and are subject to availability.
Adding to your cart does not reserve the products. Once you complete the checkout process, they’re all yours!
For items that are not limited edition, you can sign up to be notified once it's back in stock! Just enter your email address on the product page.
Sale items that go out of stock may be permanently out of stock. For items that are not limited edition, you can sign up to be notified once they're back in stock! Just enter your email address on the product page. Unfortunately, we don't offer price adjustments once a promotion has ended.
Sorry, tartelette! We don't offer price adjustments on previously purchased items.
Due to country/region specific cosmetic regulations, certain products may not be available in your locale. In addition, express shipping options may be limited in certain countries/regions due to shipping carrier limitations. Please reference our shipping chart to learn more about shipping options in your country/region.
SPF regulations vary from country/region to country/region, so in specific locales we are unable to make SPF products available.
At this time, we don't offer wholesale pricing for bulk orders.
tarte™ perks is tarte.com’s loyalty program intended to reward and thank our loyal registered members. Membership is complimentary & allows you to earn points every time you purchase qualifying items on tarte.com. You can then redeem the points you earned online for exclusive reward coupons ー it's as easy as that!
Register for a tarte™ perks account to receive exclusive discounts and offers by entering your information here: Create Your Account.
The tarte™ perks program is available to US and select International countries. Customers with a tarte™ account are automatically enrolled in the program.
If you would like to opt out of tarte™ perks, please reach out to our customer service team.
As an International member of tarte™ perks, you earn 10 points based on local currency conversion. To view points per spend in your local currency, please visit the Loyalty Program page. Points will be awarded to your account when your order is SHIPPED.
Your redeemable points are the number of points you have available to redeem for rewards as part of the tarte™ perks loyalty program. This number decreases with each reward you redeem, and increases with each qualifying purchase you make at tarte.com. To view your current redeemable points balance, visit your tarte™ perks member dashboard or the tarte™ perks overview page when logged into your account.
Your redeemable points balance will expire if you do not make a qualifying purchase or activity during the 12-month anniversary from your last purchase or last activity.
Your point balance can be found on your tarte™ perks rewards page and on your my account page when you’re logged in.
tarte™ perks reward discounts cannot be combined with other offers. For example, if you use your tarte™ perks redeemable points for 10% off of the total price for the eligible items in your cart, you may not use another coupon in the same transaction. By the discretion of the company, Tarte is subject to turn on and off loyalty coupons in checkout during any promotions.
tarte™ perks reward discounts can only be used at tarte.com and cannot be combined with gift cards or store credit. The reward discounts cannot be used in store with our retail partners.
If you return an item that you have earned loyalty points for, the points for that item will be deducted from your points balance.
Tarte™ perks members are able to complete qualifying activities to earn redeemable points. To view the qualifying activities, please visit the tarte™ perks page.
You will receive points for leaving a review only through the email you receive approximately 21 days after you purchase. Once you complete the review, the points will be awarded to your account. If you add photo(s) to your review, additional points per photo will also be rewarded to your account. You will not earn points for leaving a review that has been submitted on site.
There are five possible statuses:
Earned - You have successfully completed a points-earning action and points have been awarded to your redeemable points balance.
Progress to complete - Shows how much of the points-earning action has been completed
Reversed - When points are deducted due to a canceled action. For example, a customer can receive points for successfully referring a friend. However, if the friend cancels their purchase, the referring customer will have the points they earned for a successful referred reversed ( = deducted).
Refunded - Points deducted due to a refund. If you made a purchase and received points and then returned any items - the points earned will be deducted from the redeemable points balance.
Pending - This status will only appear if a certain earning rule is set with a reward delay. For example, if a campaign is set to reward you points with a delay of 5 days, the campaign will show in the points history as 'pending' for those 5 days and will change to "earned" once those 5 days are up.
Your tier status can be found above the 'Level Up' chart on the tarte™ perks rewards page when you are logged in.
Your tarte™ perks tier is determined by how many redeemable points you earn in any calendar year. Redeemable points accumulated in the previous calendar year do not contribute to your tier advancement in the current calendar year. To learn how many points are needed to advance to the next tier, please see your progress bar above the tier benefits chart on the tarte™ perks page. Make sure you’re logged in!
Your status is good for the year in which you qualify for that tier and the following next year. For example, if you are Superstar during your first year, you'll maintain Superstar during your second year. However, if you earn less than 4,500 points on qualifying purchases during your second year, you'll drop down to the lowest tier, Natural Beauty at the start of the third year. If you drop down to the lowest tier, you will only be eligible for the tier benefits of natural beauty.
You can redeem your points for coupon rewards and reward products in your cart. When you redeem your points for coupon rewards in your cart, tarte.com will automatically apply a discount to eligible items in your cart. You cannot combine tarte™ perks rewards with other offers or other discount codes. Tarte™ may, in it's sole discretion, turn on and off loyalty coupons in checkout during any promotions.
For activities like taking a quiz, the points will be awarded instantly to your redeemable points balance. For purchase activities, such as double points on shape tape™ concealer, your order must be shipped until the points process and credit to your account.
You will receive your free birthday gift in the first week of your birthday month. The free birthday gift will be sent through email providing a 20% off code to apply on your next order. Make sure you're logged in to apply & redeem!
You will receive a 'Welcome to Tier' email that will provide a code for your free gift with your next order. Make sure you're logged in to apply & redeem!
For US orders, tarte.com accepts American Express, Visa and, Mastercard. We also accept PayPal, ApplePay, Afterpay, and AmazonPay. Please note we do not accept banking gift cards, international credit cards, checks or money orders.
When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 7-10 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.
You can apply your e-gift card at the PAYMENT section of checkout in the box that says 'REDEEM GIFT CARD.' Please note that e-gift cards are available for US customers.
Depending on your bank or payment processor, US refunds should be processed within 7-10 business days.
Don’t worry! We will only charge your credit card when your order is successfully placed and at the time of shipment. If your order did not go through, you may still see a pending transaction on your credit card, but it isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 7 - 10 business days and the funds will be released back to your account.
For security purposes, we require the billing & shipping countries/regions of your purchase to be the same.
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI, WY and all provinces in Canada. Sales tax is calculated on the total of your order, after discount. The amount of tax charged to your order depends on your shipping address. The tax is calculated based on state rates and the items you are purchasing. We'll always show you how much Sales Tax you'll be charged when you go to checkout.
To support local nonprofits across the country, Tarte will within 45 days make a donation to PayPal Giving Fund (PPGF) an IRS-registered 501(c)(3) charity, to benefit your chosen charity, subject to PPGF’s terms. Tarte will cover all applicable processing fees so that 100% of your donation reaches the chosen nonprofit. PPGF typically grants funds to recommended charities within 15-45 days. In the rare event PPGF can’t fund the chosen charity, it will reassign the funds to a similar charity. Since the donation is made by Tarte, the charity will not receive your information and you will not be entitled to a tax deduction.
Be sure to check for typos, and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the first page of checkout (when viewing your shopping bag). If your promo code isn't working, be sure to check the expiration date and that your code is valid for use on the products in your cart. If you are still experiencing issues, please contact us and include the promo code you are trying to use.
Some products are currently not eligible for promotions at this time. If an item you are interested in is ineligible, it will be stated on the product's page and at check-out!
Only tartelettes within the US are currently able to purchase & redeem E-Gift certificates.
Purchases on TikTok Shop are only permitted in the United States and are at your own risk. Tarte expressly disavows any financial liability for your purchase of a tarte product on TikTok Shop. Your purchase of tarte products on TikTok Shop is solely governed by TikTok Shop terms and conditions, rules and privacy policies, (which differ from Tarte terms and conditions, rules and privacy policies). Although Tarte may ultimately fulfill your order, all financial aspects of your purchase (including payment and return) are solely governed by TikTok Shop terms and conditions. Tarte does not provide customers any order information of tarte products on TikTok Shop (including any TikTok Shops order, order confirmations, returns, refunds, and/or cancellations. This order information is provided to you directly by TikTok Shop. Any questions or comments regarding a purchase of tarte products on TikTok Shop must be directed to TikTok Shop. tarte.com coupon/discount codes cannot be used for TikTok Shop purchases. TikTok Shop coupon/discount codes cannot be used for tarte.com purchases. Members of the tarte loyalty program will NOT receive any loyalty program points, rewards or credits for purchases of tarte products on TikTok Shop.
Purchases through Meta are only permitted in the United States and are at your own risk. Tarte expressly disavows any financial liability for your purchase of a tarte product through Meta. Your purchase of tarte products through Meta is solely governed by Meta terms and conditions, rules and privacy policies, (which differ from tarte terms and conditions, rules and privacy policies). Although tarte may ultimately fulfill your order, all financial aspects of your purchase (including payment and return) are solely governed by Meta terms and conditions. tarte does not provide customers any order information of tarte products on Meta (including any Meta order, order confirmations, returns, refunds, and/or cancellations). This order information is provided to you directly by Meta. Any questions or comments regarding a purchase of tarte products through Meta must be directed to Meta. tarte.com coupon/discount codes may not be available for Meta purchases. Meta coupon/discount codes may not be available for tarte.com purchases. Members of the tarte loyalty program will NOT receive any loyalty program points, rewards or credits for purchases of tarte products through Meta.
You can be assured that your order will be placed safely and securely. When you place an order on tartecosmetics.com, we encode your information using Secure Socket Layer (SSL) encryption technology (you'll see the shopping cart switch from http to https). This is an advanced consumer online security technique.
Our website works best with modern browsers, such as the latest versions of Firefox, Chrome, Safari, and Internet Explorer. For security reasons we do not support older browsers such as Internet Explorer 7 or 8.
Try refreshing the page! If that doesn't fix the issue, you may want to clear your cache. On most internet browsers, you can clear your cache using 'Tools' or 'History'. Once you've cleared your cache, close & re-open your browser.
If you're still having trouble, please contact us with a description of the issue you're experiencing, screenshots of any error messages you get and what device & web browser you're using to shop (i.e. Safari on an iPhone 6).
Don’t worry! We will only charge your credit card when your order is successfully placed and at the time of shipment. If your order did not go through, you may still see a pending transaction on your credit card, but it isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 7 - 10 business days and the funds will be released back to your account.
Be sure to check for typos, and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the first page of checkout (when viewing your shopping bag). If your promo code isn't working, be sure to check the expiration date and that your code is valid for use on the products in your cart.
There are a few common reasons you may see an error message at checkout: the address you have listed in your profile doesn't match your card's billing address, or your billing information is incorrect. Please also note that the billing/shipping countries/regions of your purchase must be the same. Additionally, we do not ship to freight forwarding companies or export agents.
Tarte does not ship to freight forwarding companies or export agents. For more information regarding our terms & conditions, click here.
At this time, the billing/shipping countries/regions must be the same for your order to be successfully processed!
Visa and MasterCard cards have a three-digit CVV printed on the back of the card, usually next to the signature panel. American Express cards have a four-digit CVV located on the front of the card, just above and to the right of your account number.
Visit the Login page here and click 'Forgot Password.' After providing your email address, you will receive an email that will allow you to reset your password!
We are so sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!
To cancel your participation in the Mobile Program and stop receiving marketing text messages from Tarte, text STOP to 827-831 at any time! Alternatively, you may send an email with your mobile number and the subject "STOP" to: [email protected] or call 1-646-971-2676 to be removed from any future alerts or offers.
Please send your credentials to [email protected]! Our team will reach out if any opportunities become available! Be sure to keep connected on social & tag us @tartecosmetics in your tarte looks. We are always searching for tartelettes to feature on our Instagram!
Interested in joining the tarte team? All available positions are posted on LinkedIn & if any interest you, apply right there.
If you're interested in becoming an affiliate, please find more information here!