frequently asked questions
For orders to the US, Standard orders can be placed until 10:00AM EST on 12/16 to assure delivery for 12/25. For international orders, see our Holiday Shipping Deadlines page for full details.
For orders to the US, 2nd Day Air orders can be placed before 10:00AM EST on 12/17 to assure delivery before 12/25. For international orders, see our Holiday Shipping Deadlines page for full details.
For orders to the US, Priority Overnight orders can be placed before 10:00AM EST on 12/18 to assure delivery before 12/25.For international orders, see our Holiday Shipping Deadlines page for full details.
For orders to the US, Hawaii & Alaska, standard shipping is $6 outside of free shipping promotions! Standard shipping to Puerto Rico is $6, or free with a $45+ purchase.
Expedited shipping options are available for an additional fee depending on your location! These options & prices are listed at check out. Please note: FedEx Overnight & 2 Day shipping refers to the time after the package has left the warehouse which may take 1-2 business days.
In order to get your products to you as soon as possible, your order begins processing immediately after it's placed. Once an order is placed, we’re unable to cancel or make any changes. If you need to make a return once you receive the order, you can find more details in our return policy.
To avoid shipping address issues in the future, we recommend updating your address details in your tarteperks Loyalty account. You may also need to confirm that you have the correct saved addresses in third party payment accounts such as PayPal, ApplePay, Afterpay and Amazon Pay.
All orders are shipped from our warehouse in Indiana, USA.
Once you place your order, please allow 1-2 business days for warehouse processing for all shipping methods. Processing time may be extended during high volume periods. You can track your order here.
For orders to the US, standard shipping uses DHL, FedEx Ground, or FedEx Smartpost (the package will ship via FedEx and be delivered by your local USPS). Shipments to Alaska, Hawaii and Puerto Rico can only be sent via DHL or Fed Ex standard shipping.
Some products & ingredients have shipping restrictions outlined by the U.S. Department of Transportation. These products are not available for air-transport & can only be shipped ground. In addition, we regret that we are not able to offer shipping of these restricted products to Hawaii, Alaska or Puerto Rico.
Orders shipping to the contiguous US will arrive within 7-10 business days. Orders shipping to Alaska, Hawaii & Puerto Rico may take 15 days or longer to arrive once shipped.
tarte.com ships to US P.O. Boxes for Standard Shipping only. If FedEx Expedited Shipping is selected on the checkout page, the order must include a street address, or it will be cancelled before it is shipped from the warehouse. The customer will not be charged for the cancelled order.
Yes, tarte does ship to APO boxes and military addresses. Due to military handling time, delivery to some destinations may take up to 30 or more days.
Tarte does not ship to freight forwarding companies or export agents. For more information regarding our terms & conditions, click here.
Sometimes tracking information can take 24 to 48 hours to update after your order ships. Also, it may take 1-2 days to update between package scans as your order moves between carrier locations. No worries! Your order is likely still en route to you! You can always check your order status in your order history.
Sometimes packages are marked as delivered before they actually arrive! In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us.
Effective July 1, 2022, Colorado Imposes a retail delivery fee on all orders shipped to a location in Colorado. This fee will be Included at customer checkout. For additional Information please visit the Colorado Department of Revenue.
Effective January 1, 2024, Minnesota imposes a retail delivery fee on qualifying retail deliveries shipped to a location in Minnesota. This fee will be included at customer checkout. For additional information, please visit the Minnesota Department of Revenue.
In order to get your products to you as soon as possible, your order begins processing immediately after it's placed. Once an order is placed, we’re unable to cancel or make any changes. If you need to make a return once you receive the order, you can find more details in our return policy.
Simply log in to your tarte.com account and select “Order History” in the “My Account” page to view your order and tracking details. If you don't have a tarte.com account, no problem! You can track your order here.
Sometimes we're unable to process orders due to item availability. We also reserve the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our customer service department may call you at the phone number you provided to confirm your order.
Once your order is placed, it should arrive within 7-10 business days. Orders shipped to Alaska, Hawaii & Puerto Rico may take longer to ship. You can track your order here.
Sometimes tracking information can take 24 to 48 hours to update after your order ships. Also, it may take 1-2 days to update between package scans as your order moves between carrier locations. No worries! Your order is likely still en route to you! You can always check your order status in my order history.
Sometimes packages are marked as delivered before they actually arrive! In most cases, your package will arrive in 1-2 business days. Be sure to check with your neighbors and post office for more information in the meantime. Please note that we're not responsible for lost or stolen packages, so please be sure to choose a secure delivery location. If you have any remaining questions, feel free to contact us!
Please email us with your order number and the name of the missing product. We will be happy to help you!
Please email us with your order number, the name of the incorrect product and what you received instead. We will be happy to help you!
Quality assurance is very important to us, so we definitely want to look into why this happened. Please email us with your order number, the name of the damaged product and a photo of the damage. We will be happy to help you!
Auto-Delivery is the most convenient way for you to get the products you want delivered to you on a regular schedule. We automatically send your favorite products based on your chosen frequency. The service is easy to use & customizable, so you can make changes online whenever you need! Just tell us how often you want your products, & we'll take it from there. You’ll receive 15% off your first order and 15% + free shipping on each additional order with Auto-Delivery!
You always have complete control over your Auto-Delivery orders & we send an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting 'Auto-Delivery' located within your tarte.com account. Changes to orders can be made any time within 24 hours of the next scheduled shipment date & you can cancel at any time.
Joining Auto-Delivery is easy; it can be done while browsing on a product page or while reviewing items in the shopping cart. To subscribe, simply select the 'Auto-Delivery' option for your desired product, select your preferred shipment frequency, & then check out! One quick note--you must have a tarte.com account in order to participate in Auto-Delivery. Not a part of tarte perks™ yet? Sign up here!
After you join Auto-Delivery, you’ll receive an email confirming your subscription. This email will include a link to access the 'Auto-Delivery’ section in your account where you can manage your future orders, Auto-Delivery items, & Auto-Delivery account information.
We'll place your Auto-Delivery orders automatically according to your selected frequency, & you’ll only be billed on the day the order is shipped. We’ll send you an email reminder 10 days before each Auto-Delivery order. You’ll also receive email notifications regarding other important information related to your Auto-Delivery account, including when your item is discontinued or out of stock, if you cancel your subscription, & confirmation when an order is placed successfully.
Once you’ve joined, Auto-Delivery is super easy to update! You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by visiting the 'Auto-Delivery’ section in your account.
Please allow up to 24 hours for modifications or cancellations to be processed.
To change your next order date, please visit the 'Auto-Delivery’ tab within the My Account section & click the 'Change Date’ button to the right of the next order date, then select a new date for your order. This will change the order date for the entire order & your next order will be the subscription frequency from the new order date.
If an Auto- Delivery order contains multiple items & you’d only like to change the order date of a single item, please visit the 'Auto - Delivery' in the My Account section & select 'Pause’. When the calendar pops up, change the date you’d like to have an order for those items to be placed.
To skip a subscription order, visit the 'Auto-Delivery’ section within the My Account section & click the 'Skip Shipment’ button to the right of the upcoming order date.
To modify the delivery frequency for a subscription item, please visit the 'Auto-Delivery’ section within the My Account section. To change the delivery frequency for an individual subscription item, simply click the frequency dropdown next to the subscription item you’d like to modify & select your next desired frequency from the dropdown menu.
To cancel a subscription item, please visit the 'Auto-Delivery’ section within the My Account section & simply click the 'Cancel Subscription’ link to the right of the subscription details. You’ll be prompted to confirm this action & indicate your reason for canceling. Once you’ve selected a cancel reason & clicked the 'Cancel Subscription’ button, your subscription will be canceled & no future orders will be placed. You’ll receive an email notification confirming this action.
Please allow up to 24 hours for any modifications or cancellations to be processed.
To review or modify your Auto-Delivery account information, visit 'Auto-Delivery’ located within your account. You can change your shipping address for an individual order or at the subscription item level, which is the default option & will affect all future orders.
To change your shipping address for an order, please visit the 'Auto- Delivery’ within the My Account section & click the 'Change Shipping Address’ link located directly under the current shipping information. Select a previous shipping address from the dropdown menu or create a new one to add to your account.This address will apply to all subscriptions & future orders unless otherwise noted.
Please remember to press OK & verify that your updated information was saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
You can view your future orders by visiting the 'Auto-Delivery’ tab within the My Account section. All orders are displayed on this page & are split out by date.
For orders to the US, Hawaii & Alaska, standard shipping is $6 outside of free shipping promotions! Standard shipping to Puerto Rico is $6, or free with a $45+ purchase.
Auto-Delivery items that have the same order date, shipping address, billing address, & payment method will ship as 1 order.
If you have more than one Auto- Delivery item & want the items to ship in the same order, simply visit the 'Auto - Delivery’ tab in the My Account section & change the next order dates to be the same.If they do not combine, confirm the orders are going to the same shipping address & have both the same billing address & payment method.
Yes! To do so, you must be logged into your account. Visit the item’s page you wish to add to your order & find the 'Add To Next Order’ button. When you click this button, you’ll have the option to add the item as one time only or as a subscription.
All Auto-Delivery subscriptions require a credit or debit card payment. Alternative payment forms, such as PayPal, Afterpay, cannot be accepted
When you select an item for Auto-Delivery, you automatically get 15% off* on your subscription item. If you’d like to redeem another offer code, simply add the code to your order on the bag page. Your new code will replace the 10% off* offer.
Sure, just log into your account & update your profile. If you’ve already placed an order & need to change your shipping address please contact Customer Care.
To find your shade, check the product page for our shade finder quiz or click the TRY ON button to virtually try on* our shade range & even get instantly matched across almost all of our complexion products.
tarte cosmetics is a cruelty-free cosmetics line & has been since 2000! tarte makeup & skincare is never tested on animals. We are also an approved PETA participant.
All tarte products are formulated without gluten, as well as formulated without parabens, mineral oil, phthalates, sodium lauryl sulfate, & triclosan, just to name a few. tarte cannot guarantee that any ingredients or products were produced in an allergen free environment.
Many of our products are vegan - just search for the vegan logo on the product image! Or shop the full list of our vegan makeup & skincare here. tarte cannot guarantee that any ingredients or products were produced in an allergen free environment.
All ingredients and finished formulas tarte uses are tested & based on US FDA requirements before being imported to the US. We only work with highly reputable laboratories & factories that meet the strictest GMP standards, which is an international grading scale for cleanliness & the environment for workers that abide by a strict code of standards. We also test each product ourselves to match our quality standards. Additionally, we are an approved PETA participant; they have audited our non-animal testing procedures.
While tarte cannot guarantee that any ingredients or products were produced in an allergen free environment, you can find the full ingredient list for each product in the 'ingredients' section of every tarte product page.
Our formulas & products are very important to us, so we work with respected manufacturers in the US, Europe & other countries/regions abroad who have strong expertise in beauty. All ingredients & finished formulas tarte uses are tested & based on US FDA requirements before being imported or sold in the US. The highly reputable laboratories & factories meet the strictest GMP standards, which is an international grading scale for cleanliness &the environment for workers that abide by a strict code of standards.
All tarte products contain a symbol on the box that notes how long you can use it once opened. Look for the open jar symbol with a number – this number indicates how many months the product should be used after opening.
We can assure that any product purchased from tarte.com or any of our authorized retailers is a genuine tarte product! One of tarte's missions is to protect our brand & our customers. If you see a product online or in-store that you suspect is a counterfeit, knockoff or replica please send all information to [email protected]. If possible, please include images of the referenced product & the location where you found it.
For our tartelettes, we offer a free sample with every purchase. You may choose your free sample at check out! Please note that while we make our best effort to deliver you the sample you chose, samples can change at any time and are subject to availability.
Adding to your cart does not reserve the products. Once you complete the checkout process, they’re all yours!
For items that are not limited edition, you can sign up to be notified once it's back in stock! Just enter your email address on the product page.
Sale items that go out of stock may be permanently out of stock. For items that are not limited edition, you can sign up to be notified once they're back in stock! Just enter your email address on the product page. Unfortunately, we don't offer price adjustments once a promotion has ended.
Sorry, tartelette! We don't offer price adjustments on previously purchased items.
Due to country/region specific cosmetic regulations, certain products may not be available in your locale. In addition, express shipping options may be limited in certain countries/regions due to shipping carrier limitations. Please reference our shipping chart to learn more about shipping options in your country/region.
SPF regulations vary from country/region to country/region, so in specific locales we are unable to make SPF products available.
At this time, we don't offer wholesale pricing for bulk orders.
Try Before You Buy makes it easy for you to try out products and decide whether they are the right fit for you, risk free!
Start by going through the concealer quiz experience to find your perfect product matches and shades. Once completed, you can opt to Try Before You Buy up to 5 of the recommended products on your results page. You can also access Try Before You Buy from the included items' product pages. From there, you can check out without being charged for the products you are trying. You have 21 days from the day that the order ships to determine if your products are the right match and can choose to initiate a free return of your products. To return your products, use the prepaid return label in your returns portal. Products must be dropped off at an authorized FedEx retailer drop-off point and scanned in by FedEx within 21 days of your order shipping out to you. If you chose to keep your items, you will be charged for the full order amount (inclusive of taxes and any applicable shipping) after 21 days.
Yes! You will receive free standard shipping on Try Before You Buy orders, and may chose an expedited ship method for an added cost. If a Try Before You Buy order is returned, the expedited shipping fee is not refundable if you chose that ship method at checkout. If you opted for free standard shipping, you will not be charged any shipping fees regardless of if you keep or return your order.
Items that have Try Before You Buy indicated on their product pages, as well as products recommended to you at the end of the concealer quiz are eligible for Try Before You Buy. Product availability is subject to change at any time. You may choose up to 5 products to Try Before You Buy in your order.
Yes, you can add items for purchase to your Try Before You Buy order. Your bag page will separate Try Before You Buy items from those for purchase, allowing you to check out separately.
When placing a Try Before You Buy order, you are authorizing a temporary hold on your credit card for the full amount of your order including applicable shipping and taxes, which may reduce the available balance or credit limit of your Payment Method for the duration of the temporary hold. You will be charged the full order amount (inclusive of applicable shipping and taxes) 21 days after the order ships, if your order is not returned. If your Try Before You Buy order has multiple items and you choose to keep part of your order, you will be charged for the items you are keeping as soon as the item(s) you opt to return is dropped off at FedEx for return processing.
If your order is returned, it can take up to 4 business days for the temporary hold on your credit card to be removed. Credit Card is the only payment method accepted for Try Before You Buy orders.
Not your match? Initiate a free USPS return label through our returns portal within 21 days of shipping and you won’t be charged for the product. Return orders must be dropped off at an authorized USPS location and scanned in by USPS within 21 days of your order shipping to you. There is a limit of 1 return per Try Before You Buy Order; All items that you’d like to return must be placed in the same package.
Here’s how to track your returns:
Tracking your return is simple. You’ll reference the tracking number printed on the prepaid return label and enter it into the USPS package tracker .
Once your item is scanned in by USPS, we’ll remove the temporary hold on your credit card for the items being returned. It may take up to 4 business days for the temporary hold on your credit card to be removed. If your refund hasn’t been issued within that time, please contact us and we'll sort things out.
For any additional information or questions, please see Try Before You Buy Terms & Conditions or reach out to our Customer Service Team for assistance.
tarte™ perks is tarte.com’s loyalty program intended to reward and thank our loyal registered members. Membership is complimentary & allows you to earn points every time you purchase qualifying items on tarte.com. You can then redeem the points you earned online for exclusive rewards & coupons ー it's as easy as that!
Register for a tarte™ perks account to receive exclusive discounts and offers by entering your information here: Create Your Account.
The tarte™ perks program is available to US and select International countries. Customers with a tarte™ account are automatically enrolled in the program.
If you would like to opt out of tarte™ perks, please reach out to our customer service team.
As a member of tarte™ perks, you earn 10 points for every $1 you purchase on qualifying items on tarte.com. Points will be awarded to your account when your order is SHIPPED.
Your redeemable points are the number of points you have available to redeem for rewards as part of the tarte™ perks loyalty program. This number decreases with each reward you redeem, and increases with each qualifying purchase you make at tarte.com. To view your current redeemable points balance, visit your tarte™ perks member dashboard or the tarte™ perks overview page when logged into your account.
Your redeemable points balance will expire if you do not make a qualifying purchase or activity within 12 months from your last purchase or last activity.
Your point balance can be found on your tarte™ perks rewards page and on your my account page when you’re logged in.
tarte perks reward discounts cannot be combined with other offers. For example, if you use your tarte perks redeemable points for 10% off of the total price for the eligible items in your cart, you may not use another coupon in the same transaction. Similarly, if tarte is running a promotional price on a product on tarte.com, you cannot also use your tarte perks redeemable points for an additional discount on that product.
tarte perks reward discounts can only be used at tarte.com and cannot be combined with gift cards or store credit. The reward discounts cannot be used in store with our retail partners.
If you return an item that you have earned loyalty points for, the points for that item will be deducted from your points balance.
Tarte™ perks members are able to complete qualifying activities to earn redeemable points. To view the qualifying activities, please visit the tarte™ perks page.
You will receive points for leaving a review only through the email you receive approximately 21 days after you purchase. Once you complete the review, the points will be awarded to your account. If you add photo(s) to your review, additional points per photo will also be rewarded to your account. You will not earn points for leaving a review that has been submitted on site.
There are five possible statuses:
Earned - You have successfully completed a points-earning action and points have been awarded to your redeemable points balance.
Progress to complete - Shows how much of the points-earning action has been completed
Reversed - When points are deducted due to a canceled action. For example, a customer can receive points for successfully referring a friend. However, if the friend cancels their purchase, the referring customer will have the points they earned for a successful referred reversed ( = deducted).
Refunded - Points deducted due to a refund. If you made a purchase and received points and then returned any items - the points earned will be deducted from the redeemable points balance.
Pending - This status will only appear if a certain earning rule is set with a reward delay. For example, if a campaign is set to reward you points with a delay of 5 days, the campaign will show in the points history as 'pending' for those 5 days and will change to "earned" once those 5 days are up.
Your tier status can be found above the 'Level Up' chart on the tarte™ perks rewards page when you are logged in.
Your tarte™ perks tier is determined by how many redeemable points you earn in any calendar year. Redeemable points accumulated in the previous calendar year do not contribute to your tier advancement in the current calendar year. To learn how many points are needed to advance to the next tier, please see your progress bar above the tier benefits chart on the tarte™ perks page. Make sure you’re logged in!
Your status is good for the year in which you qualify for that tier and the following next year. For example, if you are Superstar during your first year, you'll maintain Superstar during your second year. However, if you earn less than 4,500 points on qualifying purchases during your second year, you'll drop down to the lowest tier, Natural Beauty at the start of the third year. If you drop down to the lowest tier, you will only be eligible for the tier benefits of natural beauty.
You can redeem your points for coupon rewards and reward products in your cart. When you redeem your points for coupon rewards in your cart, tarte.com will automatically apply a discount to eligible items in your cart. You can only redeem your points for coupon rewards and product rewards if you have at least 1 item in the cart. You cannot combine tarte™ perks rewards with other offers or other discount codes. Tarte™ may, in it's sole discretion, turn on and off loyalty coupons in checkout during any promotions.
For activities like taking a quiz, the points will be awarded instantly to your redeemable points balance. For purchase activities, such as double points on shape tape™ concealer, your order must be shipped until the points process and credit to your account.
You will receive your free birthday gift in the first week of your birthday month. The free birthday gift will be sent through email providing a 20% off code to apply on your next order. Make sure you're logged in to apply & redeem!
You will receive a 'Welcome to Tier' email that will provide a code for your free gift with your next order. Make sure you're logged in to apply & redeem!
Free shipping will automatically be applied to your order when you are logged into your tarte™ account.
Refer your bestie by using your unique referral link! When they make their first purchase of $35+, they will earn $10 off their purchase and you will earn $10 off your next $35+ purchase. Please note that your friend must be a new customer who has not previously purchased on tarte.com. They must also log in and create an account before purchasing.
Know someone who would love tarte™? If you are an existing customer, log into your account and start sharing your unique link!
Your unique referral link can be found when you are logged in to tarte.com. Navigate to our home page, tarte™ perks, or offers page and select the copy or share link button in the banner.
Your unique referral link can be found when you are logged in to tarte.com. Navigate to our home page, tarte™ perks, or offers page and select the copy or share link button in the banner.
You may refer anyone who is located in the US and has not purchased from tarte.com before.
Once your friend makes a $35+ purchase and their order is marked as shipped, you will automatically receive your code via email. Once you receive your code, head to tarte.com and add $35+ worth of qualifying products to cart. Once your cart total reaches $35+ and the coupon code is entered, $10 off your order total will be applied to cart. Only one $10 off coupon code will be applied to cart for each referral.
If you are the referrer (a member of tarte ™ perks), here are a couple of reasons why your referral may not be considered valid:
- The person you referred has previously made a purchase on tarte.com
- The email, phone number, or social account that you have referred is not valid
- You have previously made a purchase on tarte.com
- Network or Service Interruption
- Please refresh your browser and try clicking the referral link again.
- You have already redeemed this coupon.
- Safari Privacy Settings Error
- To get the discount code you’ll need to turn off the "Hide IP address" option in your Safari privacy settings, then click the referral link again. To learn how, click here.
- If your concern doesn’t relate to the scenarios mentioned above, please contact our customer service team [email protected] for additional assistance.
For US orders, tarte.com accepts American Express, Visa and, Mastercard. We also accept PayPal, ApplePay, Afterpay, and AmazonPay. Please note we do not accept banking gift cards, international credit cards, checks or money orders.
When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 7-10 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped.
You can apply your e-gift card at the PAYMENT section of checkout in the box that says 'REDEEM GIFT CARD.' Please note that e-gift cards are available for US customers.
Depending on your bank or payment processor, US refunds should be processed within 7-10 business days.
Don’t worry! We will only charge your credit card when your order is successfully placed and at the time of shipment. If your order did not go through, you may still see a pending transaction on your credit card, but it isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 7 - 10 business days and the funds will be released back to your account.
For security purposes, we require the billing & shipping countries/regions of your purchase to be the same.
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WV, WI, WY and all provinces in Canada. Sales tax is calculated on the total of your order, after discount. The amount of tax charged to your order depends on your shipping address. The tax is calculated based on state rates and the items you are purchasing. We'll always show you how much Sales Tax you'll be charged when you go to checkout.
To support local nonprofits across the country, Tarte will within 45 days make a donation to PayPal Giving Fund (PPGF) an IRS-registered 501(c)(3) charity, to benefit your chosen charity, subject to PPGF’s terms. Tarte will cover all applicable processing fees so that 100% of your donation reaches the chosen nonprofit. PPGF typically grants funds to recommended charities within 15-45 days. In the rare event PPGF can’t fund the chosen charity, it will reassign the funds to a similar charity. Since the donation is made by Tarte, the charity will not receive your information and you will not be entitled to a tax deduction.
AfterPay allows you to pay for your purchase over four equal installments, due every two weeks, without any interest. This payment option is only available on US orders. You’ll pay your first installment at the time of purchase, and the remainder over time.
- Split your purchase into 4 equal installments. Pay for your purchase over 4 equal installments, due every two weeks.
- *Pay nothing extra when you pay on time*
Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.
Please note: All items in your shopping bag must be eligible for Afterpay, and the total value must be between $35 and $1,000. Afterpay is not available on purchases including gift cards or subscription orders (Tartelette Delivery). If you are purchasing gift cards or subscriptions along with Afterpay eligible products, you will need to place two separate orders.
Order adjustments are not supported with purchases made by Afterpay. If you have changed your mind, you can return your purchase to tarte.com for a refund. Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you fail to make a payment, you will be charged an $8 late payment fee if the missed payment is not made within 10 days. Late fees will not exceed 25% of the total order amount. If Afterpay is unable to accept your form of payment, you must submit a new form of payment via credit or debit card.
For more details, please see full terms and conditions.
Currently, Afterpay is only available for US and AUS orders.
If you have any questions regarding your payment schedule, please reach out to Afterpay directly!
Yes, the order total must be between $35 and $1,000 to use Afterpay.
Be sure to check for typos, and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the first page of checkout (when viewing your shopping bag). If your promo code isn't working, be sure to check the expiration date and that your code is valid for use on the products in your cart. If you are still experiencing issues, please contact us and include the promo code you are trying to use.
Some products are currently not eligible for promotions at this time. If an item you are interested in is ineligible, it will be stated on the product's page and at check-out!
Gift cards may take up to 24 hours to be delivered. Be sure to check your SPAM and promotions folder, too! The gift card is activated immediately upon delivery.
Only tartelettes within the US are currently able to purchase & redeem E-Gift certificates.
Purchases on TikTok Shop are only permitted in the United States and are at your own risk. Tarte expressly disavows any financial liability for your purchase of a tarte product on TikTok Shop. Your purchase of tarte products on TikTok Shop is solely governed by TikTok Shop terms and conditions, rules and privacy policies, (which differ from Tarte terms and conditions, rules and privacy policies). Although Tarte may ultimately fulfill your order, all financial aspects of your purchase (including payment and return) are solely governed by TikTok Shop terms and conditions. Tarte does not provide customers any order information of tarte products on TikTok Shop (including any TikTok Shops order, order confirmations, returns, refunds, and/or cancellations. This order information is provided to you directly by TikTok Shop. Any questions or comments regarding a purchase of tarte products on TikTok Shop must be directed to TikTok Shop. tarte.com coupon/discount codes cannot be used for TikTok Shop purchases. TikTok Shop coupon/discount codes cannot be used for tarte.com purchases. Members of the tarte loyalty program will NOT receive any loyalty program points, rewards or credits for purchases of tarte products on TikTok Shop.
Purchases through Meta are only permitted in the United States and are at your own risk. Tarte expressly disavows any financial liability for your purchase of a tarte product through Meta. Your purchase of tarte products through Meta is solely governed by Meta terms and conditions, rules and privacy policies, (which differ from tarte terms and conditions, rules and privacy policies). Although tarte may ultimately fulfill your order, all financial aspects of your purchase (including payment and return) are solely governed by Meta terms and conditions. tarte does not provide customers any order information of tarte products on Meta (including any Meta order, order confirmations, returns, refunds, and/or cancellations). This order information is provided to you directly by Meta. Any questions or comments regarding a purchase of tarte products through Meta must be directed to Meta. tarte.com coupon/discount codes may not be available for Meta purchases. Meta coupon/discount codes may not be available for tarte.com purchases. Members of the tarte loyalty program will NOT receive any loyalty program points, rewards or credits for purchases of tarte products through Meta.
SheerID is a third-party service that we have partnered with to verify your eligibility for the relevant offer. You can learn more about the SheerID verification process by visiting their website at the links below:
First Responder Verification FAQ
Teachers: You need to be currently working in the education field at a K-12 school.
Medical Professionals: You need to be currently working in the healthcare field or have an active medical license or certification. Due to the way our data sources are structured, we ask that only medical professionals with an M.D. or D.O license apply under a status of ‘Doctor’. Other medical doctors (e.g. dentists, chiropractors) should apply under a status of ‘Other Health Worker’.
First Responders: You need to be currently working as an eligible First Responder.
Military Personnel: Active Duty, Military Veterans/Retirees, Reservists, National Guard, and Military family members are eligible for this offer.
Makeup Artists: This program is for licensed Cosmetologists, Estheticians, Barbers, Manicurists & Hair Stylists. MUAs showing IDs, Paystubs, or Official letters showing they are currently working at a salon-type organization will be acceptable. If you are a consultant at a box store, a job title is required showing that you are working in a related department/field.
Students: You need to be currently enrolled in educational classes for which you can earn credit towards a diploma, degree or professional license.
For any questions on eligibility, please reach out to Sheer ID Help Center
Verify your eligibility by clicking the relevant link above on our Special Offers page. SheerID will collect some basic personal information to confirm your current eligibility for the discount. SheerID may also ask you to upload some additional documentation for the purpose of confirming your eligibility for the discount and completing your verification.
To ensure a quick and successful verification, please pay attention to how you enter your information on the form so that it will match what is seen on the document(s). For example, enter your first and last name on the form as it appears on your official document(s).
SheerID only requires full first and last name, a date, and proof of your current faculty status. Please redact or black out any sensitive information on your document(s) that aren't necessary for verification.
For any questions on verification, please reach out to Sheer ID Help Center
Additionally, The sheerID system automatically destroys and purges documents the moment a request is approved or denied.
For more information, see the Sheer ID privacy policy.
Offer may not be used in combination with any other offer or discount. This code is valid only for a limited time, and certain exclusions may apply.
This discount is valid only on tarte.com in select countries.
Teachers: US, UK, Canada & Australia
Medical Professionals: US, UK, Canada & France
First Responders: US, UK, Canada & France
Military Personnel: US Only
Pro Makeup Artists: US Only, MUAs outside of the US reach out to tarte Customer
Students: US, Canada, UK, Australia
Service at [email protected] for assistance.
You can use this discount once every 30 days, but you'll need a new promo code each time. When you verify your status, you'll be issued a promo code that can be used only once. When you're ready to shop again, you can re-verify your status after 30 days and receive a new promo code.
You can be assured that your order will be placed safely and securely. When you place an order on tartecosmetics.com, we encode your information using Secure Socket Layer (SSL) encryption technology (you'll see the shopping cart switch from http to https). This is an advanced consumer online security technique.
Our website works best with modern browsers, such as the latest versions of Firefox, Chrome, Safari, and Internet Explorer. For security reasons we do not support older browsers such as Internet Explorer 7 or 8.
Try refreshing the page! If that doesn't fix the issue, you may want to clear your cache. On most internet browsers, you can clear your cache using 'Tools' or 'History'. Once you've cleared your cache, close & re-open your browser.
If you're still having trouble, please contact us with a description of the issue you're experiencing, screenshots of any error messages you get and what device & web browser you're using to shop (i.e. Safari on an iPhone 6).
Don’t worry! We will only charge your credit card when your order is successfully placed and at the time of shipment. If your order did not go through, you may still see a pending transaction on your credit card, but it isn’t an actual charge. It’s a temporary authorization hold that was created when you attempted to place your order. This authorization hold will be removed within 7 - 10 business days and the funds will be released back to your account.
Be sure to check for typos, and/or copy and paste the exact promo code in the ENTER PROMO CODE box on the first page of checkout (when viewing your shopping bag). If your promo code isn't working, be sure to check the expiration date and that your code is valid for use on the products in your cart.
There are a few common reasons you may see an error message at checkout: the address you have listed in your profile doesn't match your card's billing address, or your billing information is incorrect. Please also note that the billing/shipping countries/regions of your purchase must be the same. Additionally, we do not ship to freight forwarding companies or export agents.
Tarte does not ship to freight forwarding companies or export agents. For more information regarding our terms & conditions, click here.
At this time, the billing/shipping countries/regions must be the same for your order to be successfully processed!
Visa and MasterCard cards have a three-digit CVV printed on the back of the card, usually next to the signature panel. American Express cards have a four-digit CVV located on the front of the card, just above and to the right of your account number.
Visit the Login page here and click 'Forgot Password.' After providing your email address, you will receive an email that will allow you to reset your password!
We are so sorry to see you go! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!
To cancel your participation in the Mobile Program and stop receiving marketing text messages from Tarte, text STOP to 827-831 at any time! Alternatively, you may send an email with your mobile number and the subject "STOP" to: [email protected] or call 1-646-971-2676 to be removed from any future alerts or offers.
Please send your credentials to [email protected]! Our team will reach out if any opportunities become available! Be sure to keep connected on social & tag us @tartecosmetics in your tarte looks. We are always searching for tartelettes to feature on our Instagram!
Interested in joining the tarte team? All available positions are posted on LinkedIn & if any interest you, apply right there.
If you're interested in becoming an affiliate, please find more information here!